Our Mission, Our Promises
To eliminate delivery fees for orders over $300 and save your bottom line $6,240 per year based on three deliveries per week with an average delivery fee of $40.00.
To be your long standing flooring distributor as we have been in business for seventy years and we represent existing product lines for at least half that time.
To be the only local flooring distributor with seventy years experience in selling both on the commodity and negotiated level of sales as well as specified work.
That we know your name and the type of business that you operate. Ordering, delivery, and billing go a lot more smoothly because we know you and what you need.
To solve problems expeditiously as 98% of all customer complaints are reviewed by upper management within the same business day and submitted for resolution by COB.
That our sales team and customer service team will be accessible and available for phone calls and will return all calls within one hour of being received.
To represent brand name manufacturers and to locally stock over half our product lines for next day delivery.
To deliver to 80% of our territory at least three days per business week and to make exceptions 98% of the time for exceptional circumstances.
To always appreciate your role in the supply chain and to be the sole distributor in our trading area who sells only to our flooring dealer customers and not to the end users.
To deliver your products on time and accurately as we have five checks and balances in place from the time of order intake to the moment your material is loaded on to our trucks.
To support American businesses as over 70% of our product representation is manufactured in America.
That our sales team and customer service team members have long standing flooring experience, and can assist you with your questions.