Become a RH Customer
If you are interested in becoming a new customer at Roesel-Heck, please fill out our 2024 New Account Application. Please e-mail to management@roeselheck.com. Once we have processed your application, we will contact you with information on your salesperson, delivery days, and selling terms to get you started.
Return Policy
Non-Returnable Items
· special order items
· items not stocked by RH
· sale items or “dropped” items
· powders and adhesive items that must be stored in regulated environmental conditions
· cut or altered items
· items denied for return by the mill
· small quantities of lot specific items
At Roesel-Heck, we understand that you are at times faced with overstock issues, ordering errors, and items that need to be returned to the mill. It is our goal to help things run smoothly. As always, we readily accept returns of items shipped in error by RH. However, in all other circumstances, the standard re-stock fee for returnable items to the RH warehouse is 25%, so long as they are returned within two months of purchase. When you call a RH representative and indicate your request to return material, you will be notified of this restock fee. For mill returns, a re-stock fee and freight to return items to the mill are charged to RH; we simply pass these fees forward to you with no additional up-charge. We try to be fair and we promise to carefully review each situation. Roesel-Heck attempts to maintain consistent levels of inventory so that materials can be shipped in an efficient fashion. For this reason, and in response to several market factors not within our control, not all materials can be returned.
RH Sampling
To order samples please call us at 410-563-3100 or simply complete the below form and click submit! A customer service representative will call you with any questions.
We are happy to offer samples to our customers. We offer truck delivery or UPS ground service to your business only. Samples requests may include 1-2 architectural binders, handleboards, strapsets, or full size sample pieces. Please include the following: